One thing I deal with more than anything else these days is people who have this false sense of entitlement. I can't figure out where it comes from. I actually spent a long time trying to figure out the word for this, and then it came to me, and the word is entitlement. What is it with people when they act like they should get things for free, or when they act like things should just happen in their honor, or because their name is Tom, or maybe just because that's what they think they deserve. To me, it's a total lack of respect. In my job, I spend hours upon hours making sure other people are happy. Many times it goes unappreciated, and I'm OK with that, because it's my job. But it's those folks that act like the are entitled to the actions I put forth, entitled to things I do for them, and entitled to things that I haven't even offered them, but they feel they have earned.
And what can I do? Nothing really. Someone should really bring me an ice cream. I'm entitled to it. Why? Because. I said so.